Approach

Our approach includes:

Define Underlying Issues

• Focus on key issues, not just the obvious presenting problem
• Utilize the voice of the user

Develop Evidence-based Options

• Develop hypotheses
• Collect high quality data
• Understand context to generate insights
• Use sets of ideas to spur conversation
• Iterate prototypes

Implement & Evaluate

• Test in small scale pilots
• Develop illustrations of concepts
• Assure fidelity
• Beware of pitfalls

Learn

• Assess ongoing progress
• Improve