Our approach includes:
Define Underlying Issues
- Focus on key issues, not just the obvious presenting problem
- Utilize the voice of the user
Develop Evidence-based Options
- Develop hypotheses
- Collect high quality data
- Understand context to generate insights
- Use sets of ideas to spur conversation
- Iterate prototypes
Implement & Evaluate
- Test in small scale pilots
- Develop illustrations of concepts
- Assure fidelity
- Beware of pitfalls
Learn
- Assess ongoing progress
- Improve