Our approach includes:

Define Underlying Issuesmodel
  • Focus on key issues, not just the obvious presenting problem
  • Utilize the voice of the user
Develop Evidence-based Options
  • Develop hypotheses
  • Collect high quality data
  • Understand context to generate insights
  • Use sets of ideas to spur conversation
  • Iterate prototypes
Implement & Evaluate
  • Test in small scale pilots
  • Develop illustrations of concepts
  • Assure fidelity
  • Beware of pitfalls
  • Assess ongoing progress
  • Improve
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